How do I join?
Joining is simple and free! If you are not an existing user of PokeTALK then click on the "Sign Up" link on the main page.
If you already have a PokeTALK account, you can login with your email address and password you used when you first registered.
Do I need to install anything to use PokeTALK?
No, PokeTALK works like any other website with no downloads. When speaking you also use only your own phone so no headsets or microphones are required.
How do I view rates for the countries I want to call?
The top bar has a link for rates. There are 2 options, 'Countries' which provides a quick way to see the average rates for the country you are calling from and to, and 'Phone numbers' where you can get the exact cost.
I forgot my password, what can I do?
If you forgot your password, you may reset it with the 'forgot password' link in the login box. For your security, you will receive an email with a link, which you poke to reset your password.
How do I see all the calls that I made?
Once logged in you can view the exact call details in the 'Billing Report' feature. You may also view the last 10 calls by poking on the 'recent' link in the Connect to.
Why cant I make a call?
Please check to make sure you have entered the numbers correctly: On the top box (My phone number) choose the country from which you are calling, simply type in your phone number making sure that the area code and phone number are separate from the prefix box. The bottom box (Connect to) is where you will be calling to: Choose the country to which you are calling to, type in the phone number following the same pattern as before. Also make sure that your account has sufficient Pro credits for the call.
How many free calls do I receive with a free account?
When you join PokeTALK you receive 5 free calls to call over 60 countries. If you enjoy the service you can then upgrade to PokeTALK Pro for the best valued calls at the highest quality.
Do I still get free calls when upgrading to Pro?
Yes of course. With each purchase you receive bonus calls, and the more credit you add the more bonuses you receive.
What is PokeTALK Pro?
Pro offers you the best valued calls at the highest quality. PokeTALK offers multiple services including web callback, sms call back, dial in numbers, and more, all of which are accessible with Pro credits. PokeTALK pro saves you up to 95% on you long distance bills by offering calls at local rates.
Where can I call to, how much does it cost?
With the Pro version you can call anywhere in the world. The full list of rates may be viewed by poking the rates tab.
How do I add pro credits to my account?
Once logged in there is an 'Add credit' option on the left menu. In the add credit you choose the amount of credit you wish to add to your account, and then pay with either a credit card or PayPal. With the credit card you can pay with Visa, Mastercard, Amex, or Diners. PayPal also accepts credit cards in addition to the standard personal PayPal account.
What can I use my bonuses for?
The bonuses can be used for a free 10 minute call between the free countries or to send a free sms. With each purchase you receive bonus calls.
How can I earn free bonus calls?
You receive a free bonus call for each friend that you invite to PokeTALK that signs up. You can click on the 'Share' option when logged in to invite friends. In addition to inviting friends one by one, you can import your email contacts to select your friends. PokeTALK doesn’t store any info, just provides the easy to use tools for inviting friends.
How many minutes do I have?
Once you enter the destination you are calling you may poke 'calculate time' in the 'Connect to' box for the exact minutes available for the call.
What is the free dial access option?
This service is currently available in the UK and Israel only. This service is to call the free countries when away from your computer, for the cost of local airtime. In the UK the number is 07624 100 180, and in Israel the number is 057 6400 400. When dialing this number an answering machine will answer. You enter the number you wish to all in international format followed by a # sign, and your call will be connected. There is no time limit on these calls.
What is sms callback?
SMS callback allows you to activate calls by sending an sms. Once you have inserted your mobile number in your account then this feature is active. Then you send an sms to the access number '+447786201088' with the number you want to call to in the body of the sms. For example if you want to be connected to the USA you simply send the number '1215939000' to the access number. Your phone will then ring to connect you. The sms callback saves you a lot of money on calling especially when travelling because incoming calls are much cheaper than direct calls. This feature is available only for Pro users.
What is the best way to save when traveling overseas?
If you have a local number and internet then PokeTALK offers the best valued calls. The sms callback is also a great feature, because incoming calls are much cheaper when roaming than direct calls you’re your mobile. The best option for frequent travelers is a global sim card which allows you to call from your own mobile at anytime. The sim card offers free incoming calls in over 50 countries as well as local rates when calling. Click here to contact us for full details of the sim card.
Do you have business accounts?
Yes. You may contact us at corp@poketalk.com for business accounts.
Why are PokeTALK calls so cheap?
We at PokeTALK are all big talkers and we know what it’s like to have huge phone bills. For this reason PokeTALK was created to bring new calling technologies at the lowest rates globally.